Overview
End-to-end customer operations with multilingual agents and rigorous QA—on-site or remote—run as Managed BPO or co-managed.
Roles we hire
- Agents (inbound/outbound), Team Leaders, Quality Analysts, Trainers, Workforce Management (WFM), Supervisors/Managers
- Tech & reporting: Service Desk Analysts (ITIL), Knowledge Base Writers, BI/Dashboard Analysts
How we deliver
- BPO with outcome-based SLAs or Non-Managed pods embedded into your CX stack
- Arabic/English support, secure access, and continuous coaching
Typical KPIs
AHT, ASA/Service level, FCR, QA score, CSAT/NPS, backlog & abandonment, utilization.
