{"id":4279,"date":"2025-10-09T00:24:24","date_gmt":"2025-10-09T00:24:24","guid":{"rendered":"https:\/\/new.innovadigits.com\/?page_id=4279"},"modified":"2025-10-09T00:30:58","modified_gmt":"2025-10-09T00:30:58","slug":"call-center","status":"publish","type":"page","link":"https:\/\/innovadigits.com\/ar\/call-center\/","title":{"rendered":"\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4279\" class=\"elementor elementor-4279\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2474e36 e-con-full e-flex e-con e-parent\" data-id=\"2474e36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-87fbaf5 e-con-full e-flex e-con e-child\" data-id=\"87fbaf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e0a125 elementor-widget elementor-widget-image\" data-id=\"8e0a125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"525\" height=\"480\" src=\"https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/man-white-shirt-holds-laptop-1-1024x937.png\" class=\"attachment-large size-large wp-image-3134\" alt=\"\" srcset=\"https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/man-white-shirt-holds-laptop-1-1024x937.png 1024w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/man-white-shirt-holds-laptop-1-300x275.png 300w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/man-white-shirt-holds-laptop-1-768x703.png 768w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/man-white-shirt-holds-laptop-1-1536x1406.png 1536w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/man-white-shirt-holds-laptop-1-2048x1875.png 2048w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49f3808 elementor-widget elementor-widget-text-editor\" data-id=\"49f3808\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Overview<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> End-to-end customer operations with multilingual agents and rigorous QA\u2014on-site or remote\u2014run as Managed BPO or co-managed.<\/span><\/p><p><b>Roles we hire<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agents (inbound\/outbound), Team Leaders, Quality Analysts, Trainers, Workforce Management (WFM), Supervisors\/Managers<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tech &amp; reporting: Service Desk Analysts (ITIL), Knowledge Base Writers, BI\/Dashboard Analysts<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><b>How we deliver<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BPO with outcome-based SLAs or Non-Managed pods embedded into your CX stack<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arabic\/English support, secure access, and continuous coaching<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><b>Typical KPIs<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> AHT, ASA\/Service level, FCR, QA score, CSAT\/NPS, backlog &amp; abandonment, utilization.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8eb33a9 e-con-full shad e-flex e-con e-child\" data-id=\"8eb33a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f154286 e-con-full e-flex e-con e-child\" data-id=\"f154286\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63555e3 elementor-widget elementor-widget-html\" data-id=\"63555e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"icon\"><i class=\"icon-play\"><\/i><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5b853 elementor-widget elementor-widget-heading\" data-id=\"0d5b853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0642\u0637\u0627\u0639\u062a\u0646\u0627<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffe7952 hfe-nav-menu__breakpoint-none elementor-widget__width-inherit mm hfe-nav-menu__align-left hfe-submenu-icon-arrow hfe-link-redirect-child elementor-widget elementor-widget-navigation-menu\" data-id=\"ffe7952\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;padding_horizontal_menu_item&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:20,&quot;sizes&quot;:[]},&quot;padding_vertical_menu_item&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:7,&quot;sizes&quot;:[]},&quot;padding_horizontal_menu_item_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_horizontal_menu_item_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_vertical_menu_item_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_vertical_menu_item_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;menu_space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;menu_space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;menu_space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;dropdown_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;dropdown_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;dropdown_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;padding_horizontal_dropdown_item&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_horizontal_dropdown_item_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_horizontal_dropdown_item_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_vertical_dropdown_item&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;padding_vertical_dropdown_item_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;padding_vertical_dropdown_item_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_border_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_border_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_border_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;toggle_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"navigation-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"hfe-nav-menu hfe-layout-vertical hfe-nav-menu-layout vertical\" data-layout=\"vertical\">\n\t\t\t\t<div role=\"button\" class=\"hfe-nav-menu__toggle elementor-clickable\" tabindex=\"0\" aria-label=\"Menu Toggle\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Menu<\/span>\n\t\t\t\t\t<div class=\"hfe-nav-menu-icon\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<nav class=\"hfe-nav-menu__layout-vertical hfe-nav-menu__submenu-arrow\" data-toggle-icon=\"\" data-close-icon=\"\" data-full-width=\"\">\n\t\t\t\t\t<ul id=\"menu-1-ffe7952\" class=\"hfe-nav-menu\"><li id=\"menu-item-4281\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/innovadigits.com\/ar\/call-center\/\" class = \"hfe-menu-item\">\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/a><\/li>\n<li 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\n\t\t\t\t<\/nav>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-224707a e-con-full bannerboxx e-flex e-con e-child\" data-id=\"224707a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d1ddde elementor-widget elementor-widget-image\" data-id=\"2d1ddde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"525\" height=\"119\" src=\"https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/footer_Landscape-1024x233.png\" class=\"attachment-large size-large wp-image-3176\" alt=\"\" srcset=\"https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/footer_Landscape-1024x233.png 1024w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/footer_Landscape-300x68.png 300w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/footer_Landscape-768x175.png 768w, https:\/\/innovadigits.com\/wp-content\/uploads\/2025\/08\/footer_Landscape.png 1056w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45ca509 elementor-widget elementor-widget-html\" data-id=\"45ca509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<h3>\n                    \u062f\u0627\u0626\u0645\u0627 \u0639\u0644\u0649<br><span>\u0627\u0633\u062a\u0639\u062f\u0627\u062f<\/span><br> \u0644\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649<br><span>\u0627\u0644\u0645\u0648\u0638\u0641 \u0627\u0644\u062a\u0627\u0644\u064a!<\/span>                 <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4c9c6 elementor-widget elementor-widget-text-editor\" data-id=\"5c4c9c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u0627\u0644\u0639\u062b\u0648\u0631  \u0639\u0644\u0649 \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0645\u0646\u0627\u0633\u0628&lt;br&gt;\u0644\u0644\u0648\u0638\u064a\u0641\u0629 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd8871a elementor-widget elementor-widget-html\" data-id=\"cd8871a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"btn-box\">\n                <a class=\"btn-one\" href=\"https:\/\/wp1.themevibrant.com\/newwp\/hiringhub\/contact\/\">\n                    <span class=\"txt\">\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/span>\n                <\/a>\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview End-to-end customer operations with multilingual agents and rigorous QA\u2014on-site or remote\u2014run as Managed BPO or co-managed. Roles we hire Agents (inbound\/outbound), Team Leaders, Quality Analysts, Trainers, Workforce Management (WFM), Supervisors\/Managers Tech &amp; reporting: Service Desk Analysts (ITIL), Knowledge Base Writers, BI\/Dashboard Analysts How we deliver BPO with outcome-based SLAs or Non-Managed pods embedded into [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4279","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/pages\/4279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/comments?post=4279"}],"version-history":[{"count":4,"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/pages\/4279\/revisions"}],"predecessor-version":[{"id":4294,"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/pages\/4279\/revisions\/4294"}],"wp:attachment":[{"href":"https:\/\/innovadigits.com\/ar\/wp-json\/wp\/v2\/media?parent=4279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}