Overview
Equip hotels, destinations, and operators with bilingual teams for guest experience, digital operations, and seasonal scale-ups.
Roles we hire
- Front-of-house: Reservations, Concierge, Guest Relations, Event Coordinators
- Commercial: Revenue Management, Digital Marketing, Social/Content, Partnerships
- Ops: Procurement, Finance Support, HR/Payroll, Contact Center Agents/Leads
How we deliver
- Seasonal Non-Managed resources under your GMs and revenue leaders
- BPO for reservations/contact center; Staff Hosting for compliant payroll
Typical KPIs
Booking conversion, response time, NPS/guest satisfaction, occupancy/revenue KPIs, complaint resolution TAT.
